Privacy Policy cucu88 — Your Personal Data Protection

1 Introduction

This Privacy Policy ("Policy") is published by cucu88 ("we", "Platform") and describes our privacy practices regarding the collection, use, storage, protection, and disclosure of personal data of users ("you", "member") who use the cu88.app platform and related mobile applications.

This Policy is established in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised privacy best practice principles. By registering for or using cu88's services, you provide your informed consent to the practices described in this Policy.

We encourage you to read this document in full so you have a clear understanding of your rights and how we manage your personal data. If you have any questions, our team is ready to help.

2 Personal Data We Collect

Cucu88 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data categories collected:

2.1 Data You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, state of residence.
• Identity verification (KYC) information: MyKad or passport number, identity document photo, selfie for verification, proof of address.
• Financial information: Bank name, bank account number (for withdrawal purposes), payment method used for deposits.
• Communications: Any messages, complaints, or inquiries you submit to our customer support team.

2.2 Automatically Collected Data

• Technical data: IP address, device type, operating system, browser version, screen resolution.
• Usage data: Pages visited, session duration, games played, and the time and date of activities.
• Transaction data: Deposit history, withdrawals, wagering, wins, and losses on the platform.
• Cookie data: Information stored via cookies and similar tracking technologies (see Section 7).

3 Purpose of Data Collection and Use

Cucu88 uses the personal data collected for the following purposes:

• Account management: Creates, verifies, and maintains your account on the cucu88 platform.
• Transaction processing: Processes deposits, withdrawals, and any other financial transactions you carry out.
• Identity verification (KYC): Meets legal compliance requirements related to anti-money laundering and fraud prevention.
• Customer support: Helps resolve any technical issues, inquiries, or complaints you submit to us.
• Platform security: Detects and prevents fraudulent activity, unauthorised access, or platform misuse.
• Service improvement: Analyses usage patterns to improve our interface, user experience, and game offerings.
• Marketing communications: Sends promotional information, bonuses, and new offers — only if you have consented to receive them.
• Legal compliance: Fulfils the legal and regulatory obligations imposed on us as a platform operator.

4 Data Sharing with Third Parties

Cucu88 does not sell or rent your personal data to any party. However, in certain situations, we may share your data with the following third parties:

4.1 Trusted Service Providers

We work with third-party service providers who help us operate the platform, including:

• Payment service providers and financial transaction processors.
• Cloud service and server infrastructure providers.
• Game software providers (minimum technical data only).
• Third-party audit firms for compliance and security purposes.

All these service providers are bound by strict data confidentiality agreements and may only use your data for purposes specified by cucu88.

4.2 Legal Requirements

Cucu88 may disclose your personal data to the relevant authorities where we are legally required to do so, or where we have reasonable grounds to believe that disclosure is necessary to prevent criminal activity or protect public safety.

5 Data Security Measures

Cucu88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure:

• Data encryption in transit: All communications between your device and cucu88's servers are secured with 256-bit TLS/SSL protocols.
• Data encryption at rest: Sensitive data such as financial information and identity documents is stored in encrypted format in our database.
• Access control: Access to member personal data within cu88's internal systems is restricted to staff who genuinely require it to carry out their duties.
• Two-factor authentication (2FA): cucu88 supports 2FA as an additional security layer during login and the withdrawal process.
• Continuous security monitoring: Our systems are monitored 24/7 to detect any suspicious or unusual activity.
• Regular security audits: Independent security assessments are conducted periodically by third-party experts to identify and address any vulnerabilities.

While we take reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. You also play an important role by keeping your login credentials confidential and not sharing your account information with anyone.

6 Data Retention Period

Cucu88 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law:

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance legal requirements.
• KYC documents: Retained for the period stipulated by applicable anti-money laundering legal requirements.
• Customer support communication logs: Retained for 3 years after case resolution.
• Technical log data: Retained for 12 months for security and troubleshooting purposes.

Once data is no longer required and there is no legal obligation to retain it, cucu88 will securely delete or anonymise that data.

7 Cookies and Tracking Technologies

Cucu88 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use the platform to help us improve performance and functionality.
• Preference cookies: Saves your preferences such as display settings and game choices so you do not need to reconfigure them each time you log in.
• Analytics cookies: Helps us understand overall platform usage patterns in aggregate, anonymised form.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the cu88 platform.

8 Your Rights as a Data Subject

As a cucu88 member whose data we hold, you have the following rights, which you may exercise at any time:

• Right to access: You have the right to obtain a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data, subject to legal requirements obligating us to retain certain data.
• Right to object to processing: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to restrict processing: In certain circumstances, you have the right to request that we restrict how we process your data.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the cucu88 customer support team via live chat on the platform. We will process your request within 30 days of receipt.

9 Children's Privacy

The cucu88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account.

10 Amendments to the Privacy Policy

Cucu88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, relevant legislation, or improvements to our security measures.

You will be notified of any significant changes to this Policy through:

• In-platform notifications on cucu88 upon your next login.
• Email to the address registered in your account (for significant changes).
• Updates to this page are displayed with the latest revision date clearly shown.

Continued use of the cucu88 platform after the effective date of any amendments to this Policy constitutes your acceptance of the updated Privacy Policy.

11 Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how cucu88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon on the cucu88 platform — the fastest way to get a response.
• Support email: [email protected] — we aim to respond within 24–48 business hours.

If you are not satisfied with how we have handled your privacy inquiry, you have the right to file a complaint with the relevant data protection authority in the jurisdiction where you reside.